Privacy Policy

Privacy Policy
Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how Middle Pillar ("we," "us," or "our") collects, stores, uses, and shares ("processes") your personal information when you interact with our services ("Services"). This includes, but is not limited to:

• Visiting our website at http://wearemiddlepillar.com.
• Making a purchase.
• Interacting with our services.
• Engaging with us in other related ways, such as during sales, marketing, or events.

By using our website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please discontinue using our website and services.

If you have any questions or concerns about this policy or how your data is handled, please contact us at hello@wearemiddlepillar.com.

Information We Collect

1. Personal Data
We may collect the following personal data when you interact with our services:

• Contact Information: Name, email address, phone number, and postal address.
• Account Information: Username, password, and other details provided during registration on our site.
• Payment Information: Payment card details and billing address, processed securely through Shopify Payments.
• Shipping Information: Address, name, and phone number for delivery purposes.

2. Automatically Collected Information
When you visit our website, we may collect:

• Device Information: IP address, browser type, and operating system.
• Usage Data: Pages viewed, time spent on the site, and other analytical data.
• Cookies and Tracking Technologies: Data collected via cookies and similar tools to enhance your user experience.

3. Children’s Data
Our website and services are not intended for individuals under the age of 16. We do not knowingly collect or process personal data from children under this age without parental or guardian consent. If we become aware that we have collected personal information from a child under 16 without consent, we will delete it promptly.

How We Use Your Information

We use the data we collect for the following purposes:

1. Order Fulfilment
   To process orders, ship products, and provide updates on delivery status.

2. Customer Support
   To respond to inquiries, resolve issues, and provide assistance related to our products and services.

3. Marketing and Communications
   To send newsletters, promotional offers, and updates about our products and services, but only with your explicit consent. You may opt out of receiving marketing communications at any time.

4. Improvement of Services
   To analyse usage data and feedback to improve our website, products, and overall user experience.

5. Legal and Regulatory Compliance
   To comply with applicable legal obligations, such as tax reporting, fraud prevention, and fulfilling any other legal or regulatory requirements.

6. User Account Management
   To facilitate account creation, authentication, and the management of your user account.

Third-Party Services and Integrations

We work with trusted third-party providers to support our website, operations, and services. These providers may collect, process, or store your data under their own privacy policies and terms. While we carefully select and monitor our partners, Middle Pillar is not responsible for the actions or policies of these third parties.

For further information, please review the privacy policies of the services listed below:

1. Shop App
   We integrate with the Shop app to provide a seamless shopping experience. Your data may be processed by Shopify under their Privacy Policy.

2. Shopify Payments
   Payments on our website are securely processed through Shopify Payments, which is PCI-DSS compliant. This ensures your payment information is handled securely. For details, refer to Shopify’s Payments Privacy Policy.

3. Shopify Inbox
   We use Shopify Inbox for customer communication. Any information you share during chats is used solely to provide customer support and improve your experience.

4. InflowKit (Higher Self Portal)
   InflowKit powers our Higher Self Portal, which provides access to courses, meditations, and exclusive content, including Higher Self Journal videos. When registering for access via QR codes or account sign-ups, we collect your name and email address. This data is used to grant portal access and deliver relevant content. InflowKit processes your information under its own privacy terms.

5. Newsletter Sign-Ups
   When you opt into our newsletter, we collect your email address to send updates, promotions, and offers. You can unsubscribe at any time by clicking the link provided in our emails.

6. Appstle Subscription Services
   For recurring subscriptions, such as the 3-monthly journal subscription, we use Appstle. Your subscription-related data is processed securely. For more details, see Appstle’s Privacy Policy.

7. Judge.me Reviews
   We use Judge.me to collect and display customer reviews. This includes data such as your name, email address, and review content. Visit Judge.me’s Privacy Policy for further information.

8. Shipping Providers
   To fulfil orders, we share necessary data—such as your name, address, and contact number—with our shipping providers. These providers handle your data according to their own privacy policies.

9. Bundler (Discounts on Volume Purchases)
   Bundler is used to create discounts for volume purchases. It processes relevant order details to facilitate these offers.

How We Protect Your Data

We are committed to safeguarding your personal data and have implemented robust security measures to protect it. These include:

• Data Encryption: Ensuring personal data is encrypted during transmission to prevent unauthorised access.
• Secure Servers: Storing your data on secure servers with restricted access.
• System Updates: Regularly monitoring and updating systems to address vulnerabilities and enhance security.
• Organisational Measures: Adopting appropriate technical and organisational security practices to maintain data integrity and confidentiality.

While we take all reasonable steps to protect your personal information, no electronic transmission over the internet or data storage technology can be 100% secure. As a result:

• We cannot guarantee that unauthorised parties, such as hackers or cybercriminals, will never defeat our safeguards.
• The transmission of personal information to and from our services is at your own risk.

We recommend that you access our services only in a secure environment, such as through a trusted network and on devices with up-to-date security features. If you suspect any unauthorised access to your data, please contact us immediately at hello@wearemiddlepillar.com.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable laws and regulations. For example:

• Order Information: Retained for tax, accounting, and legal compliance purposes.
• Marketing Data: Retained until you withdraw your consent or unsubscribe.

Once your data is no longer required, it will be securely deleted or anonymised.

Your Rights

Under applicable data protection laws, including the GDPR (if relevant), you have the following rights regarding your personal data:

1. Access
   You have the right to request access to the personal data we hold about you and obtain a copy.

2. Correction
   You can request that we correct or update any inaccurate or incomplete information.

3. Deletion
   You have the right to request the deletion of your personal data, subject to legal or regulatory obligations that require us to retain certain information.

4. Restriction of Processing
   You can request that we limit the processing of your data under certain circumstances (e.g., if you contest its accuracy).

5. Opt-Out of Marketing
   You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

6. Data Portability
   You have the right to request that your data be provided to you or another service provider in a commonly used and machine-readable format, where applicable.

7. Withdraw Consent
   Where we rely on your consent to process your data, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at hello@wearemiddlepillar.com. We may need to verify your identity before processing your request.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Enhance User Experience: Provide personalised features and a smoother browsing experience.
• Track Website Performance: Collect data on site performance and usage to improve our offerings.
• Enable Functionality: Remember your preferences and optimise functionality.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may impact the functionality and performance of our website.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us provide and improve our services.

Why We Use Cookies
We use cookies for the following purposes:

1. Essential Cookies: To ensure the website functions properly and provide core features like account access and secure transactions.
2. Performance Cookies: To analyse how visitors use our site, helping us improve website performance and user experience.
3. Functionality Cookies: To remember your preferences, such as language or region, and provide a personalised experience.
4. Marketing Cookies: (If applicable) To deliver tailored advertisements and track the effectiveness of our marketing campaigns.

Managing Cookies
You can manage or disable cookies through your browser settings. However, disabling cookies may limit certain functionalities of our website. To learn more about managing cookies, visit the "Help" section of your browser or review your device's user manual.

Sharing of Data

We only share your personal data with third parties when it is necessary to:

1. Provide Services
   For example, sharing data with payment processors, shipping providers, or other service partners required to fulfil your orders and provide access to our services.

2. Comply with Legal Obligations
   To meet applicable legal, regulatory, or governmental requirements.

3. Protect Rights and Interests
   To safeguard our rights, property, or the safety of users, or as part of legal proceedings if necessary.

We do not sell your personal data to third parties under any circumstances.

All third parties that process your data are required to adhere to privacy and security obligations consistent with this Privacy Policy and applicable data protection laws.

Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that personal data from a child under the age of 16 has been collected without verified parental consent, we will take immediate steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page, and significant changes may be communicated to you via email or through a notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Middle Pillar
Email: Hello@wearemiddlepillar.com
Address: 206 New Rd, Croxley Green, Rickmansworth WD3 3HH

Effective Date: 22/11/2024