Returns Policy
Refund requests for returns must be made within 28 days of purchase. Products must be returned in their original condition - unused, with no signs of wear and tear or damage.
Customers are to cover the cost of return postage and packaging. To initiate a return, please email hello@wearemiddlepillar.co.uk with your order number, a brief explanation of your return request, and the reason for the return. Once we receive your email, we will provide further instructions.
Please ensure the product is securely packaged and posted back to the address provided in response to your return request. Refunds will be processed to the original payment method within 10 working days after we receive and inspect the returned item.
Refunds will only be processed for items meeting the return conditions. Middle Pillar reserves the right to refuse refunds for products that are damaged, used, or not securely packaged during return transit.